Whether using New PC Planet sourced products or not, the Technical Support Services are the go-to point for all technological problems. Support is provided for all hardware, commonly used software, and networking products.
The Technical Support service is provided either via a client-centric Service Level Agreement (SLA), or via individual calls either to the client or us according to client convenience.
New PC Planet provides the fastest Initial Response Time, according to severity:
- Critical - Within 30 minutes
- High - Within 2 working hours
- Medium - Within 4 working hours
- Normal - Within 8 working hours